Racial Profiling

Throughout my blog I am going to be posting on actual customer experiences. This is where I am hoping that this will give humor to the people that work in the customer service industry and give some incite to the people that don't.

A woman comes into our organization that has a group tour. We offer free tours as long as the group pays together. This lady is a member and has been to this with her group several times, so you would think she would not be so surprised when we told her the rules.

First in order for her to get her free member tickets we either need to have the member card or need to see a photo ID. We live in a state that has just passed the 1070 law so we hear the words "racial profiling" thrown around loosely. So we asked her, since she does not have her membership card, for a photo ID. She then proceeds to tell us that we are racial profiling. What??

She was a senior and very Caucasian. Then after we explain that it was more of a security check to protect her identity, she says that she was joking, but yet continues to say argue that we are profiling by asking for an ID.

So tell me something.. if someone is standing in front of you telling you that you are racial profiling due to hyped up press about a law that you don't agree with, how hard is it to keep smiling and be friendly to someone that is directly attacking your views?

To continue with her transaction, she argued that she did not know she needed to pay in one payment, then continued to have individuals in her group pay separately which inconvenienced the other people in line and clogged up the lobby area with her group standing in the doorway.

Oh what a lovely lady