Introduction

This a blog for all the people that have to work with the general public. In my career path I have had many jobs that pertain to customer service and daily I see and hear some pretty interesting things from the public. It has made me start to observe other people that work in the customer service related industry and how they react to the odd personalities that they have contact with. It has also helped me to change the way I act when I am on the other side of the counter and how I can get the best service from people that look absolutely miserable with their jobs and show the signs on their faces of being beaten down by public saying whatever they want to say to the person that is helping them out.

As I started my observation of other customer service workers, I noticed an underling theme between all of us that have to deal with the insensitive comments and assumptions that people will spew onto us and that is that there is a barrier of protection that we all hold. A point at which the saying "the customer is always right" (oh and btw I have a couple strong words I would like to say to the person that coined that phrase) is not going to hold it's weight anymore and the person turns to defending what they know id right and this is where it gets ugly. No one ever wins.

Continuing forward will be observations and personal experiences and advise about the interactions with people on the other side of the counter